Department of Labor

• Forms
  • Training Application (OS44)
    • Spanish Version (OS44-SP)
  • Training Fact Sheet (P599)
    • Spanish Version (P599S)
  • Pending Documents Advisory (OS44PD)
    • Spanish Version (OS44PD-SP)
  • Training Recommendation (OS44R)
    • Training Recommendation INSTRUCTIONS (OS44R)
  • Informational Brochure (P599.1)
    • Spanish Version (P599.1S)
  • Career Center Training Application FAX Cover Sheet (OS44F) (Rev. 9/09)
• Resources
  • Review Criteria ff
  • Viewing Training Documents in FAF
  • OSOS Data Entry Chart for All Units (Updated 10/25/2013)
  • 599 flow chart

• Training Resources

  Providing Agricultural Employment Services in the NYS Career Centers (video)

• Tools & Resources
  • Quick Tips for H-2A Job Openings
  • MSFW Desk Aid
  • Job Order Tracker Online

    Job Order Tracker is a tool for assisting job seeking customers looking for jobs in agriculture. This tool does not replace the importance of job matching services via OSOS. The Job Order Tracker gives the Job Order number which can be entered in OSOS to obtain additional information about that job.

  • H-2A Agricultural Clearance Orders
  • New York Farm Jobs Bulletin

    The New York Farm Jobs Bulletin contains non-H-2A jobs in agriculture. The job descriptions are provided in English and in Spanish. The bulletin can be found on our Services for Agricultural Workers page. The link to that page is something that could be shared with farmworkers who are visiting a career center.

  • Services and Protections for Farmworkers
  • Services and Protections for Farmworkers (Spanish)
  • Services and Protections for Farmworkers (Haitian Creole)
• Other Services for Agricultural Workers
  • Services for Agricultural Workers

We operate this federally funded disability employment service in our New York State Career Centers. We provide seamless Workforce Investment Act (WIA) services and accessibility for everyone served in our Career Centers, including individuals with disabilities.

• WIOA Dislocated Worker Definitions
• Dislocated Worker OSOS Checklist

• Displaced Homemaker Guidance Letter No. 1- Program Eligibility and Reporting Requirements.
• Displaced Homemaker Guidance Letter No. 2- Expanding DHP Through the Supplemental Nutrition Assistance Program (SNAP).

In accordance with 20 CFR 658.410, the New York State Department of Labor, Division of Employment and Workforce Solutions (DEWS) is required to establish and maintain a uniform system for accepting, investigating, resolving, and referring complaints and apparent violations through the Employment Services (ES) program. This manual was developed for NYS Workforce Boards, Career Centers and Division of Immigrant Policies and Affairs (DIPA); it outlines federal guidelines for handling ES related and Employment-related law complaints. There are two types of complaints handled by the ES Complaint System; ES related, and Employment-related law. This manual provides the guiding policy specific to the ES Complaint System. Complaints against Unemployment Insurance (UI), Workforce Innovation and Opportunity Act (WIOA) Title 1 programs or complaints by veterans are handled in accordance with their respective regulations.

What is a Complaint?
A complaint is a representation made or referred to a State or ES office of an alleged violation of the ES regulations and/or other Federal laws enforced by the U.S. Department of Labor’s Wage and Hour Division (WHD) or Occupational Safety and Health Administration (OSHA), as well as other Federal, State, or local agencies enforcing employment-related law.

Who may file a complaint?
Any individual, employer, organization, association or other entity may file a complaint.

Resources:
Employment Services Complaint Poster
Customer Complaint Information Form This form is also available in: Chinese Haitian Creole Italian Korean Polish Russian
Employment Services Complaint System Manual
Employment Services Complaint Referral Form
Employment Services Complaint System Log

Please complete and submit the survey by Monday, November 16, 2020. It is anticipated that due to COVID-19’s impact on business operations, you may not be able to respond in detail to some of the questions asked, however, please provide as much information as possible to give an indication of your compliance status.

If you have any questions or experience technical difficulties completing the survey, you may contact the NYSDOL Division of Equal Opportunity Development (DEOD) at 518-457-1984 or via email at [email protected].

Download the Equal Opportunity Compliance Review Survey (Excel)

• Eligible Training Provider List
• ETPL Provider User Guide
• ETPL LWDB Guide

• Closeout Documents
  • Form GM 176.7
  • Form GM 176b
  • Fund Reconciliation Form
  • Inventory of Expiring Funds
• WIOA Transfer Forms
  • Admin Funds Transfer Request Form
  • WIOA Title 1B-Dislocated Worker Transfer Request Form

• H-1B Questions and Answers
• H-1B Grant for Advanced Manufacturing - Guidance Letter #1

• LLSIL Guidelines 2020 - County
• LLSIL Guidelines 2020 - LWDA
• Poverty Guidelines 2019

InterviewStream is a video practice interviewing website that is available to customers being served by workforce professionals. Contact [email protected] for more information.

• Promotional Palmcard
• Promotional Flyer
• Customer Guide
• Counselor Role
• Interview Stream Website
• Location Admin Guide

OSOS Help Desk Contact Info

• By Phone: 518-457-6586
• By Email: [email protected]

REOS Help Desk Contact Info

• By Email: [email protected]

JobZone & OSOS Resources and Guides

• Language Interpretation Technical Advisory
• Language Access PowerPoint (2-11-2020)
• Language Services OSOS Guide

• Publications
  • Language Identification Tool (8.5 x 11)
  • Language Identification Tool (11 x 17)
  • Language List
  • Notice of Important Documentation
  • Over-the-Phone Interpreting
  • Right To File A Complaint
  • Waiver of free interpretation services

• More information on Language Access

• Confidentiality and Non-Disclosure Agreement
• Provider Agreement
• Interagency Agreement for The Creation of an Integrated Employment Support Computer System between the NYS Department of Labor (DOL) and the NYS Office of Mental Health (OMH)- Basic agreement between DOL and OMH to co-administer NYESS.
• NYESS Fact Sheet- Basic premise of the New York Employment Services System.
• CMPPA Agreement- Agreement for working with OMH, the Research Foundation for Mental Hygeine (RFMH), and the Social Security Administration (SSA).
• SSA Signed Agreement

• OJT-NEG Q&A
• OJT-NEG Program Guidance Letter 1
• Responsibility Questionnaire Attestation Form
• OJT Due Diligence Request Form
• OJT-NEG Notice of Obligational Authority (NOA) Request Form
• Accrued Expenditures Reporting (AER) Form
• OJT-NEG Program Guidance Letter 2 - Use of JobZone for OJT-NEG(Updated 06/26/2013)
• JobZone User Guide (Updated 06/26/2013)
• OJT-NEG Program Guidance Letter 3 -Data Entry into OSOS for OJT/NEG
• Clean Energy OJT

• Postings (2018)

• Record Retention Table

• Claimant Handbook - Languages
• Video: "UI Work Search Requirements"

   
  
  
• Video: "UI Work Search Requirements" (Spanish)

   
  
  
• Video: "Using the Work Search Record feature in JobZone"

   
  
  
• UI Reference Guide
• Work Search Frequently Asked Questions
• Self-Employment Assistance Program (SEAP)

The SEAP offers the opportunity for eligible UI claimants to work full-time on starting a business, while receiving weekly Unemployment Insurance benefits even if their business earns money. However, the eligible claimants must apply to the SEAP, receive a written SEAP approval letter before they can start or operate their business and meet the mandated entrepreneurial training and counseling requirements. The SEAP eligibility and program requirements. 

• Video: "Self-Employment Assistance Program"

   
  
  

The Special Populations Unit provides services to workers with disabilities and ex-offenders.

• Resources for Serving Workers with Disabilities
  • Disability Employment Initiative- We provide seamless Workforce Investment Act (WIA) services and accessibility for everyone served in our NYS Career Centers, including individuals with disabilities.
  • Work Opportunity Tax Credit- The Work Opportunity Tax Credit (WOTC) is a payroll tax credit for employers that hire individuals from target groups and/or with barriers to employment. This incentive can improve the chances of finding employment for your customers.
  • Workers with Disabilities Employment Tax Credit- The Workers with Disabilities Employment Tax Credit (WETC) is a New York State tax credit for employers that hire workers with disabilities who obtain or have received vocational rehabilitation services within two years of hire. This financial incentive can help your customers with disabilities to secure employment.
  • Access for All - A resource manual for meeting the needs of Career Center customers with disabilities
  • An Orientation & Mobility Primer - A self evaluation for workforce development Career Center providers serving customers who are blind or visually impaired.
  • Disability Etiquette: Tips on Interacting with People with Disabilities
  • The Workforce Investment Act of 1998 - A Primer for People with Disabilities
  • A Primer for Serving Workforce Customers who are Blind or Visually Impaired
• Resources for Serving Ex-offenders
  • The Prime Objective- The NYS Department of Labor’s job seeking guide for ex-offenders.
  • The Road to Reentry Supplemental Guide- This informational guide is a supplement to the New York State Department of Labor’s Special Populations Unit’s The Road to Re-entry presentation for direct service providers.
  • Federal Bonding Program- The Federal Bonding Program (FBP) is a hiring incentive for businesses that hire job seekers with employment challenges, including ex-offenders.
  • Work Opportunity Tax Credit- The Work Opportunity Tax Credit (WOTC) is a payroll tax credit for businesses that hire target groups of individuals with barriers to employment, including individuals convicted of a felony within a year of conviction date or date of release from incarceration.
  • Re-entry Toolkit

    This toolkit contains practical worksheets and examples to prepare ex-offender job seekers for employment.

    • Before You Apply Checklist
    • Fact Sheet 1
    • Fact Sheet 2
    • Answering the Conviction Question on Application
    • Answering the Conviction Question on Applications – Examples
    • Preparing Your Conviction Speech
    • Preparing Your Conviction Speech – Examples
    • Thank-you Letters

For more information about the programs and resources listed above, contact the Special Populations mailbox at  [email protected]

• Forms
  • Forms
  • Fact Sheets and Flyers
    • General Outreach Flyer
      • Chinese
      • Haitian Creole
      • Laos
      • Russian
      • Spanish
      • Vietnamese
    • TAA Fact Sheet (P820)
      • Chinese
      • Haitian Creole
      • Laos
      • Russian
      • Spanish
      • Vietnamese
    • OJT Fact Sheet (P819)
      • Chinese
      • Haitian Creole
      • Laos
      • Russian
      • Spanish
      • Vietnamese
    • RTAA Fact Sheet (P493)
      • Chinese
      • Haitian Creole
      • Laos
      • Russian
      • Spanish
      • Vietnamese
• General Information

  The TAA program helps workers who have lost their jobs as a result of foreign trade. It offers a variety of benefits and services, including:

  • Job training
  • Income support
  • Job search and relocation allowances
  • Wage supplement for certain re-employed trade-affected workers 50 years of age and older

  TAA FAQ-2017

  Local TAA Coordinators

  Search for Trade Act Petition Status

• Guides
  • TAA Quick Process Guide (8/16/2019)
  • A Quick Guide for Serving Customers: Petitions TA-W # 80,000 +
  • Historical Desk Reference Guide (11/16/2015)
  • OSOS Data Entry Guides
    • Trade Adjustment Assistance - Eligibility and Intake OSOS Guide
    • Trade Adjustment Assistance - Enrollment and Entering the First Service
    • Trade Adjustment Assistance – Entering Classroom Training Services and Funding
    • Trade Adjustment Assistance – Entering Benchmarks
    • Trade Adjustment Assistance – Entering OJT Services and Funding
    • Trade Adjustment Assistance – Training Waivers
    • Trade Adjustment Assistance – Entering and Funding Apprenticeships
    • WIOA Performance Measures and Outcomes Guide
• Individual Employment Plan (IEP)
  • TAA Employment Plan
  • Spanish Form
  • Instructions(11/14/2014)
• Benchmarks Toolkit
  • Guide to Training Benchmarks(6/12/2015)
  • Training Benchmark Progress Report(6/12/2015)
  • Trade Adjustment Assistance – Entering Benchmarks
• Dislocated Worker Service Integration
  • FAQs From Dislocated Worker Service Integration Forums
• Presentations
  • Health Coverage Options If Losing A Job - HCTC Informational Webinar
  • TAARA Benefits Overview
• TAs and TEGLs
  • TA #04-6 - Guidance on Integrating Services Under the Trade Act Programs
  • TEGLs
• Laws
  • Code of Federal Regulations Section 617
  • Trade Act - Public Law 107-210
• Health Coverage Tax Credit (HCTC)
  • Health Coverage Tax Credit

• UI-ES Connectivity FAQs
• IWR to UI Screenshots

• Resources
  • Veteran Service Guide
  • Veterans Program Terms and Definitions
  • Vocational Rehabilitation and Employment (VR&E) Career Center Service Guide
  • VR&E LMI Summary Report Template
  • VR&E Monthly Summary Report Template
  • VR&E Formal Letter
  • Military Service Questionnaire (MSQ)
  • Veterans Temporary Hiring Program
  • Coast Guard Rating OSOS Conversion Chart

• Uniform Curriculum Project

• CareerZone
  • CareerZone Facilitators Guide
• WIOA
  • Fact Sheet for Young Adult Program
  • Follow-Up Agreement Template
  • OSOS Offerings Cheat Sheet
  • OSOS Service Categories and Types
  • Program Eligibility
  • The 411 on WIOA Youth Program Services
• Youth Webinars
  • Supporting Healthy Relationships Among Our Youth and Self-Care for Staff (Part 2) ((03/11/2020):
    Presentation  |  Webinar Recording |  Webinar Resources

  • Engaging and Supporting Youth Who Faced Domestic Violence as an Adverse Childhood Experience (Part I) (02/26/2020):
    Presentation  |  Webinar Recording |  Webinar Resources

  • Finesse Your Financial Literacy Education Element (11/20/2019):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • Partnering with Foster Care and Runaway and Homeless Youth Programs (09/30/2019):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • The 411 on WIOA Youth Program Services for Reporting (08/12/2019):
    Presentation  |  Webinar Recording  |  Webinar Resources  |  The 411 on WIOA Youth Services

  • Academic Skills Assessment Requirements (03/19/2019):
    Presentation  |  Webinar Recording

  • Prepare for Summer Youth Employment (01/23/2019):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • WIOA Youth Program FAQs(11/28/2018):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • Get in the Game! Successful Intervention Strategies for Serving WIOA Youth(09/19/2018):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • Leveling the Playing Field: Introduction to Universal Design of Learning (UDL) for WIOA Youth Programs(07/18/2018):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • OSOS Tips and Tricks for Youth Program Data Entry (05/16/2018):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • The LMI Element is More than Occupational Information (03/21/2018):
    Presentation  |  Webinar Recording  |  Webinar Resources  |  CZ/JZ FAQs

  • Insights into the WIOA Follow-Up Element (01/17/2018):
    Presentation  |  Webinar Recording  |  Webinar Resources  |  Follow-Up Agreement

  • Preparing Youth with Criminal History for Education, Employment and More (11/15/2017):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • Youth Service Types and Outcomes - Changes in OSOS (09/20/2017):
    Presentation  |  Webinar Recording & Resources | OSOS Guide – Provider Search and Youth Services

  • New Youth Program Eligibility Fields in OSOS – Make your Work Count! (06/21/2017):
    Presentation  |  Webinar Recording  |  Webinar Resources

  • Making Work Experience Work for Your Youth (04/19/17):
    Presentation  |  Webinar Recording  |  Webinar Resources
• Youth Portal
• For more information about the youth programs, contact the Youth Team mailbox at [email protected]