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  • NY.gov ID: Frequently Asked Questions

    Sign In with NY.gov ID / Create Account

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    Need Help? Click on the guide below that fits your situation:

    • Send a Secure Message: This factsheet describes how to use your online services account to send a secure message to the Department of Labor and how to attach documents to your message.
    • Guide 1: You need to reset your password and/or unlock your account
    • Guide 2: You have a previous or current unemployment insurance claim, and you already created an NY.gov ID, but not with the Department of Labor
    • Guide 3: You do not have an NY.gov ID, and you have no previous or current unemployment insurance claim
    • Guide 4: You have created an NY.gov account at another NYS agency, such as DMV, and you have no previous or current unemployment insurance claim
    • Guide 5: You have created an NY.gov ID, but not with the Department of Labor, and you received a message telling you your email address is already in use
    • Guide 6: You have a completed initial unemployment insurance claim on file with UI Benefits, and you do not have an NY.gov ID

    Still need help? Please see the list of frequently asked questions below. If you still need assistance after reading the FAQs, please call 1-800-833-3000 Monday through Friday 8:30 a.m. to 4:30 p.m. Eastern Time to speak to a representative at the DOL Contact Center. Or, you can use the email contact form. A representative will reply to your phone or email message during business hours.

    Q: What is NY.gov ID?

    A: NY.gov ID is a system created by the NYS Office for Information Technology Services. It is used to create and store Usernames and Passwords. Currently, you can use the same NY.gov ID to access online services from some NYS government agencies. For example, if you create a NY.gov ID through the Department of Labor (DOL) and then want to use the Online Tax Center of the Department of Taxation and Finance or online services at the Department of Motor Vehicles, you can use the same NY.gov ID Username and Password for all three agencies. Once the NY.gov ID system is fully implemented, you should be able to use the same NY.gov ID for online services at all NYS government agencies. If you already have a NY.gov ID Username and Password before you sign up with the DOL, we will assign that Username and Password to your DOL account.

    Please note that a NY.gov ID that is created for an individual cannot be used to access online services for businesses, and an ID created for a business cannot be used to access online services for individuals. Also, each NY.gov ID requires a unique email address (the same email address cannot be used for a business and an individual).


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    Q: Why does the Department of Labor use NY.gov ID?

    A: The DOL supports a statewide effort to allow web users to sign in with the same Username and Password to access online services across NYS government agencies. It creates a better online experience for you and increases your security, since you will not need to provide confidential data to sign in for online services. Currently, you can use the same NY.gov ID to access online services from some NYS government agencies. Once the NY.gov ID system is fully implemented, you should be able to use the same NY.gov ID for online services at all NYS government agencies.


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    Q: Can I use my Social Security number and PIN to access the UI Benefits online system?

    A: No. The only way to access the UI Benefits online system is with your NY.gov ID Username and Password.


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    Q: Will I have to create an NY.gov ID every time I certify for UI benefits online?

    A: No. You only have to create an NY.gov ID once.


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    Q: Once I have signed in to my NY.gov Online Services page, how do I certify for benefits?

    A: Once you are on your Online Services page, select the "Unemployment Services" button in the lower right of the page. Then select "Certify to Claim Your Weekly Benefits Here" and follow the instructions.
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    Q: Why might I have to enter my Social Security number more than once?

    A: When we process your initial application for UI benefits, we also verify that your Social Security number (SSN) is correct and really yours. This step ensures your protection from identity theft. Once your application is successfully processed and you sign in with an NY.gov ID, you will not have to enter your SSN again.


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    Q: Do I still need my PIN?

    A: Yes. You will need your PIN to use our UI telephone services. Your NY.gov ID Username and Password is only used for online services.


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    Q: Will I need an email address to create an NY.gov ID account?

    A: Yes. You need an email address that you use regularly. You will use it to receive messages about your account. Your email address cannot be the same one used by another person with an NY.gov ID account.


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    Q: What if I forget my NY.gov ID Username or Password?

    A: Click on "Forgot your Username or Password" under the "Sign In" button on the Online Services for Individuals page. This will guide you through the process of obtaining your Username or Password. If you still need help, please call 1-800-833-3000 Monday through Friday 8:30 a.m. to 4:30 p.m. Eastern Time to speak to a representative at the DOL Contact Center. You can call and leave a message at other times. Or, you can use the email contact form. A representative will reply to your phone or email message during business hours.


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    Q: What if I have a problem creating an NY.gov ID account?

    A: If you still need assistance after viewing the FAQs and guides, please call 1-800-833-3000 Monday through Friday 8:30 a.m. to 4:30 p.m. Eastern Time to speak to a representative at the DOL Contact Center. You can call and leave a message at other times. Or, you can use the email contact form. A representative will reply to your phone or email message during business hours.


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    Q: Will New York State be able to collect and view too much information about me?

    A: New York State will only collect the information needed to administer agency services. For more details about the information that is collected from visitors to the DOL website, please read the agency's privacy policy


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    Q: Will the Department of Labor share my UI information with other state agencies?

    A: No. The DOL will not share information that is pertinent only to UI claims. For example, your Social Security number will not be shared with other state agencies. Information that can be used for purposes other than UI, like your full name and email address, will be shared with other state agencies.


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    Q: What do I do if I am locked out of my NY.gov account?

    A: Please check Guide 1: "You need to reset your password and/or unlock your account" above. It will tell you how to reset your password, which will unlock your account. If you still need help, please call 1-800-833-3000 Monday through Friday 8:30 a.m. to 4:30 p.m. Eastern Time to speak to a representative at the DOL Contact Center. You can call and leave a message at other times. Or, you can use the email contact form. A representative will reply to your phone or email message during business hours.


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