Q: Who can create an account to use the UI Online Services?
A: An owner, officer, or person authorized by an owner or officer can create an account. The person who creates the account is the Master Administrator for the business's UI Online Services account. They will have access to all current and future services. They can also create subordinate users and authorize them to use specific services. Subordinate users will have individual usernames and passwords.
Q: Can more than one person create the UI Online Services Account?
A: No. Only one person can create the account and is deemed to be the Master Administrator. Once an account is created, the Master Administrator can add a second Master Administrator who will have all the rights and responsibilities of the initial Master Administrator. A Master Administrator can also add other employees and determine what authority and access they should have. Each employee will have their own unique User ID and Password.
Q: What is a Master Administrator (MA)?
A: The person creating the UI Online Services account is considered to be a Master Administrator, and should be an owner or officer of the business, or an employee authorized by the owner or officer to act as an MA. The MA will have access to all current and future services provided by the UI Online Services and can add a second MA on the account who will have all of the rights and responsibilities of the initial MA. An MA can delegate access to other users in their organization. You can only have two MA users on an account.
Q: What is the Taxpayer Identification Number (TPID)?
A: The Taxpayer Identification Number (TPID) is the Department of Taxation and Finance’s internal identification number assigned to a business. Generally the TPID is the same as the entity's Federal Employer Identification Number. The TPID is 9 or 11 numeric characters.
Q: Why won’t the system accept my TPID number?
A: Enter only 9 to 11 characters for your taxpayer ID. Do not enter the letter “B” before your taxpayer ID or any spaces or special characters.
Q: What is the Employer Registration Number?
A: The Employer Registration Number (ER#) is the Department of Labor’s internal identification number assigned to a business. The ER# is 7 numeric characters.
Q: I have not filed any business tax or contribution returns with the state of NY. Can I still create an account for online services?
A: No. You will not be able to create an account for your business for online services until you file a business tax or contribution return.
Q: I am trying to create an account as an employer to use the UI Online Services. What tax type(s) should I select?
A: You must select the tax types for all returns the business has filed within the last 12 months using this Taxpayer Identification Number and Employer Registration Number.
Q: What if my corporation tax form number is not listed in the drop down box?
A: If your form number is not listed in the dropdown menu, you should uncheck the corporation tax check box in the “Tax Types” section above and continue creating your UI Online Services Account.
Q: Why do you require my e-mail address and phone number?
A: We require your e-mail address so that we can provide you with information about the UI Online Services, including e-mails when new services are added. Your phone number is required so that we can call you if we have any questions about your account or account activity.
Q: What are the rules for creating a valid Password?
A: Passwords are case sensitive and must be 8-20 characters. You must include at least one number and at least three letters. Do not use the same character more than two times in a row. Special characters are allowed.
Q: How can I change my Password?
A: To change your Password, you must login to the UI Online Services. You will see an option to change your Password under "My Personal Information".
Q: I forgot my Username and/or Password. Can I re-create an account?
A: No. Please refer to the “I forgot my Username” and/or “I forgot my Password” links located on the bottom of the Online Services login page.
Q: What happens if I reset an employee's Password?
A: Your Employee will be prompted to change their temporary password when the employee logs in for the first time.
Q: How long will I need to wait to have access to my UI Online Services account?
A: You will have immediate access.
Q: Do I need to complete Form OS-2000, UI Online Services Authorization to authorize my representative access to my UI Online Services account?
A: Yes. A representative must have Form (OS-2000) on file to gain access to a client’s information. If you have not created an account on the UI Online Services, you must give a completed Form (OS-2000) to your representative to allow this access. You can obtain the form from our website, Forms and Publications, Labor Online Services. To print the form, you need an installed copy of Adobe Acrobat Reader version 4.0 or higher, which is available at no charge from Adobe.
Q: How do I get an OS-2000 for UI Online Services Authorization?
A: You can obtain Form OS-2000 at our Web site, Forms and Publications, Labor Online Services. To print the form, you need an installed copy of Adobe Acrobat Reader version 4.0 or higher, which is available at no charge from Adobe.
Q: As a Representative, do I have to provide an ERO EFIN?
A: Yes. An ERO EFIN is required to create an online account as a representative.
Q: Does my client need to fill out Form OS-2000 if they create an account for the UI Online Services and authorize my access to their online account?
A: No. Your clients only need to complete Form OS-2000 if they do not have access to the UI Online Services or they prefer that you complete the online authorization for them.
Q: Do representatives need to mail Form OS-2000 to the New York State Department of Labor?
A: No. Form OS-2000 should be kept for your records. Do not send it to the New York State Department of Labor.
Q: How can I change my e-mail address or phone number?
A: You can change your e-mail address and phone number by selecting “Edit My Personal Information” which is under the “Manage My Account” subsection.
Q: What are Administrator Rights and Access/Authority (for Employer accounts)?
A: Administrator Rights allow a Master Administrator (MA) or an authorized employee to give another employee the ability to manage employees or representatives on behalf of the MA. In order for an employee to give another employee any rights they must have been assigned some Access/Authority. There are 2 types of Administrator Rights:
Q: What are Administrator Rights and Access/Authority (for Representative accounts)?
A: Administrator Rights allow an MA or an authorized employee to manage employee access to your account and your client accounts. Employees with Administrator Rights also have full Access/Authority to all of your client accounts.
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