Try these steps first if you have a problem.
|Tools > Internet Options||Tools > Internet Options||Tools > Clear Recent History||View > History|
|General tab||General tab||Clear Browsing History||Click "Clear My Footprints"|
|Browsing History||Click "Browsing History"||Clear Cookies||Click "Clear Footprints"|
|Click "Delete Temporary Internet Files"||Delete Temporary Internet Files||Clear Cache (in older versions of Firefox this may show under Options > Privacy > History)|
|Delete Cookies||Delete Cookies|
|Delete History||Delete History|
|*Note: After you clear the history, you must close the browser and then reopen it. Also type our web address in the address bar. Do not use a favorite link or bookmark.|
You must select a name that:
If you’re on the Login page, use the "I forgot my password" or "I forgot my user name" links found on that Login page.
|Generic error||This generally happens if you saved the Online Services login page as a favorite, bookmarked it, or saved it to your desktop. Remove the login page from your favorites. Then, close your internet browser session and open a new one before logging in again. Don't save Online Services as a bookmark. Use our web site (http://www.labor.ny.gov/) instead.|
|The organization specified already exists||This generally happens when you are creating an account and try to enter a user name that is already in use by another account. Try a different user name.|
|The following command has occurred during processing (java.lang.nullpoint exception)||Close all internet browsers and start over from the beginning. If this doesn't clear the error, delete your browsing history and start over.|
|You do not have the authority to make transactions for the reseller Organization Entity||This error occurs when you're creating an Online Services account. Try using a completely different user name. If this does not clear the error, delete your browsing history, close all internet browsers, open a new browser, and then use a completely different user name.|
|Error code 12029||This is generally related to an Internet Explorer error. Go to Internet Explorer Tools > Internet Options > Connections tab> Lan settings > and uncheck the "use a proxy server for your lan" setting.|
|This is generally related to an Internet Explorer error. Go to Internet Explorer Tools > Internet Options > Connections tab> Lan settings > and uncheck the "use a proxy server for your lan" setting.||This generally occurs during account creation. Try choosing a different user name and password when creating an account. If this doesn't clear the error, delete your browsing history and start over from the beginning. You should also check that you haven't entered a P.O. Box in the address field. You can't register using a P.O. box.|
|Firefox- Security Pop-Up when trying to login or access a tax specific application||In the Firefox error box pop-up, select the link to add an exception. This step will add our site (http://www.labor.ny.gov/) as an exception, allowing your browser to navigate to and use our Web site.|
|Our system indicates that you are unable to use this online service||This may occur if you attempt to access a Web File online service that is inactive.|
|Red dot or "Five unsuccessful attempts" at entering tax specific amounts||Delete cookies, temporary internet files and history as shown above for your internet browser.|
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