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Reference Materials
Interviewing Skills
Interviewing Skills Video (9:59) - This video is intended for staff to work on their interviewing skills and to provide some new techniques to help them engage with their customers. This video is not intended for job-seeking customers and is a staff professional development tool.
Manuals/Guides/FAQs
- PeopleSoft WIA Accounting Software Procedure Manual
- Access For All
- Disability Etiquette: Tips on Interacting with People with Disabilities
- National Work Readiness Credential FAQs
- OJT - NEG JobZone User Guide
- An Orientation & Mobility Primer
- OSOS Guides
- REA Forms Guide
- REA Job Zone Job Search Journal Guide
- REA UI Reference Guide
- REA Screenshots - Accessing UI Claim on Web
- REOS Manual
- SMART FAQs
- TAA Desk Guide
- TAA FAQs (From Dislocated Worker Service Integration Forums)
- TAA Questions and Answers
- TAA Employment Plan Instructions
- Trade Act Program Module 1 Training Video
- The Workforce Investment Act of 1998 - A Primer for People with Disabilities
- WIB Director's Manual
Promising Practices
- Job Search Assistance for School Employees
Toolkits
- Customer Flow Toolkit
- Improving Center Processes to Increase Training Access and Enrollments
- One-Stop System Building Toolkit
- The Toolkit has two sections:
- How to Design It and How to Pay for It:
Seven strategies for developing a local One-Stop System that will respond to the needs of individuals and businesses. - Memorandum of Understanding Toolkit:
A companion piece to the NYSDOL MOU Template. Gives seven key decision points in developing and negotiating MOU's.
- How to Design It and How to Pay for It:
- The Toolkit has two sections:
- OSOS Guide to Certifying One-Stop Operators
- USDOL Employment and Training Administration Releases the Youth Council Toolkit
- Created by USDOL Employment and Training Administration
- Workforce Investment Act MOU Self-Assessment Tool
Uniform Curriculum Project
Uniform Curriculum Project Video Introduction (8:59)
- Career Exploration
- Cover Letters
- Facilitator's Guide
- Handouts
- Cover Letters Handout 1 - Five Things that Make a Good Cover Letter
- Cover Letters Handout 2 - Tips to Make Your Letter Professional
- Cover Letters Handout 3 - Cover Letter Openings
- Cover Letters Handout 4 - T-Format Cover Letter Examples
- Cover Letters Handout 5 - T-Format Cover Letter Template
- Cover Letters Handout 6 - Top 10 Cover Letter Tips
- Cover Letters Handout 7 - Cover Letter Dos and Donts
- Cover Letters Handout 8 - Optional - My 60 Second Commercial
- PowerPoint Presentation
- Interviewing
- Facilitator's Guide
- Handouts
- Interviewing Handout 1A - Interview Trivia
- Interviewing Handout 1B - Interview Trivia Key
- Interviewing Handout 2 - Job Interview Over the Telephone
- Interviewing Handout 3A - Tell Me About Yourself
- Interviewing Handout 3B - Tell Me About Yourself Key
- Interviewing Handout 4A - Interview Question Activity
- Interviewing Handout 4B - Possible Interview Responses
- Interviewing Handout 5 - Most Common Interviewing Mistakes
- Interviewing Handout 6 - Building Your 60 Second Commercial
- Interviewing Handout 7 - Common Illegal Interview Questions
- Interviewing Handout 8 - Non Verbal Communication Tips
- Interviewing Handout 9 - Interviewing Dos and Donts
- Interviewing Handout 10 - Thank You Letter Tips
- Interviewing Handout 11 - Videoconference Interviewing Tips
- PowerPoint Presentation
- Job Search
- Networking
- Facilitator's Guide
- Handouts
- Networking Handout 1 - Networking Trivia
- Networking Handout 2 - Building Your Network
- Networking Handout 3 - My 60 Second Infomercial or Elevator Pitch
- Networking Handout 4 - Networking Contacts Sheet
- Networking Handout 5 - Networking Information Card
- Networking Handout 6 - Networking Tips, Tricks & Techniques
- Networking Handout 7 - Most Common Networking Mistakes
- PowerPoint Presentation
- Resume Writing
- Facilitator's Guide
- Handouts
- Resume Writing Handout 1 - Resume Trivia
- Resume Writing Handout 1A - Resume Trivia Answer Key
- Resume Writing Handout 2 - My Personal Skills Assessment
- Resume Writing Handout 3 - Outline for a Combination Resume
- Resume Writing Handout 4 - Some Common Job Search Challenges
- Resume Writing Handout 5 - Structuring PAR Statements
- Resume Writing Handout 6 - How to Write Action-Benefit Statements
- Resume Writing Handout 7 - Resume Writing Tips
- Resume Writing Handout 8 - Action Verbs to Use When Writing Your Resume
- Resume Writing Handout 9 - Why Scannable Resumes are a Thing of the Past
- PowerPoint Presentation
- Skills Identification
- Facilitator's Guide
- Handouts
- Skills Identification Handout 1 - Top 15 Skills
- Skills Identification Handout 2 - I Am Personal Skills
- Skills Identification Handout 3 - Identifying Job Specific Skills
- Skills Identification Handout 4 - I Can Transferable Skills Checklist
- Skills Identification Handout 5 - Transferable Skills Demonstrate It!
- Skills Identification Handout 6A - Case Studies
- Skills Identification Handout 6B - Case Studies Answer Key
- Skills Identification Handout 7 - Personal Skills Demonstrate It!
- Skills Identification Handout 8 - Job Search To Do List
- PowerPoint Presentation
- Transferable Skills
- Facilitator's Guide
- Handouts
- Transferable Skills Handout 1 - Examples of Transferable Skills
- Transferable Skills Handout 2 - Skills Used Throughout My Life
- Transferable Skills Handout 3 - Transfering Skills Worksheet
- Transferable Skills Handout 4 - Five Strongest Transferable Skills
- Transferable Skills Handout 5 - Examples of Marketing Skills
- Transferable Skills Handout 6 - Transferable Skills Proof by Example
- PowerPoint Presentation
- Supplemental Materials
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