**NOTE**These services are intended for New York State designated Local Workforce Investment Areas (LWIAs) and workforce development professionals of the State’s One-Stop Career Center systems ONLY and must be requested through authorized Local Area Contacts.  A list of contacts is available at www.workforcenewyork.org/lwiacontacts.htm. Requests from the general public will not be accepted.

As an exclusive service to our Local Workforce Investment Boards , the NYS Department of Labor has recently contracted with several new consultants and capacity-building organizations known throughout the state and nationally for their expertise in helping organizations with business solutions. Combined with consultant organizations that possess workforce development and one-stop system expertise, We are confident our  contractors will be able to help you achieve success. This past November 2004, awards were made to 23 consultant organizations as a result of successful bids in response to a Request for Applications. Listed below are the consultants we currently have on contract and the categories of expertise in which we have qualified them to work. These contractors are now eligible for local area assignments and will be selected through a subsequent mini-bid process. The categories in which contractors have been awarded are (click here for brief category descriptions):

Click here for consultant descriptions

BEGINNING IMMEDIATELY, Local Area Contacts may request consultant services in any single or combination of categories listed above. Once a request is received, the Department will assign a consultant qualified in the category(ies) of expertise based on a mini-bid process. Most consultant services are provided to the local area free of charge. However, consultant expenses and/or costs of materials may be incurred depending upon the nature of the project. Each request will be considered individually.

TO REQUEST CONSULTANT SERVICES IN YOUR AREA, Local Area Contacts must submit the electronic request form. Provide a brief, but precise description of the services you are requesting and the outcomes you hope to achieve. A representative of the Workforce Development and Training Division of NYSDOL will follow-up with the local area contact within three business days of the initial request. Details of the project and consultant assignment will be discussed at that time.

TO REQUEST A SECRET SHOPPER, Local Area Contacts should use the secret shopper electronic request form. Indicate specifically what areas of service you would like shopped (e.g., intake process, resource room, etc.) and the method (e.g., anonymously via telephone, web site or on-site visit; or via an announced observer). If an on-site visit is required, provide the center name, address and telephone number. Provide brief background indicating purpose of the shop; what information you hope to get from the shopper’s experience and how you will use the feedback to improve services or operations.

DEPARTMENT SPONSORED REGIONAL TRAINING. In addition to local requests for capacity building and secret shoppers, the Department will occasionally schedule regional training opportunities on a variety of topics pertinent to members of local one-stop systems in New York State. These training events will generally be offered at no charge to local workforce professionals recognized as members of the one-stop system community. Large training events (conferences, academies or institutes, etc.) may carry a nominal fee and will be posted on the Calendar of Events at the time the event is scheduled. [The NYSDOL reserves the right to determine appropriate audiences for scheduled training and may refuse registrants that are not commonly considered part of the New York State workforce development community.]

If you know of a training topic that would be beneficial to you and others in your local one-stop system or statewide, please send an e-mail with your request to: onestop@labor.state.ny.us. ONLY requests from authorized Local Workforce Investment Areas and their representatives will be considered.