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New York State Department of Labor Online Services

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Technical Support Solutions

Technical Support Solutions

Creating an Online Service Account: Try these steps first if you have a problem.

  • Do not use a bookmark or as a favorites.
  • Type the Web Site address, (http://www.labor.ny.gov/) directly into the address bar at the top of the browser (type web address after http;// in the address bar).
  • You may also need to lower your security settings in your browser or disable a firewall that may be blocking your access.
  • Clear cache/cookies in the browser - Clear all browsing history (see instructions below for most commonly used browsers).

Browser instructions: How to clear and delete temporary internet files, cookies and history*

Internet Explorer

Firefox

Safari

AOL

  • Tools > Internet Options
  • General tab
  • Browsing History
  • Hit "Delete Temporary Internet Files"
  • Delete Cookies
  • Delete History
  • Tools > Internet Options
  • General tab
  • Hit "Browsing History"
  • Delete Temporary Internet Files
  • Delete Cookies
  • Delete History
  • Tools > Clear Recent History
  • Clear Browsing History
  • Clear Cookies
  • Clear Cache
    (in older versions of Firefox
    this may show under Options > Privacy > History)
  • View > History
  • Hit "Clear My Footprints"
  • Hit "Clear Footprints"

*Note: After you clear the history, you must close the browser and then reopen it. Also type our web address in the address bar. Do not use a favorite link or bookmark.

User Name and Password problems

Forgot your User Name or Password: If you're on the Login page, use the "I forgot my Password" or "I forgot my User Name" links found on that Login page. 

User Name - You must select  a User Name that:

  • contains exactly 8 characters
  • is case sensitive
  • contains characters from these character classes:
    • alphabetic (e.g., a-z, A-Z)
    • numeric (i.e. 0-9)
  • can't contain spaces or characters from the following character classes:
    •  punctuation and other characters (e.g., !@#$%^&*()_+|~-=\`{}[]:";'<>?,./)
  • can't match a User Name that has been used in the past or is in use by others (you may need to try several different User Names)

Password - You must select a Password that:

  • contains 8-20 alphanumeric characters
  • is case sensitive
  • contains characters from the following character classes:
    • alphabetic (e.g., a-z, A-Z)
    • numeric (i.e. 0-9)
  • contains at least one number and three alphabetic characters within the first eight (8) characters
    • correct: 045ab7c96    incorrect: 456899123ab84
  • can't contain characters from the following character classes:
    • punctuation and other characters (e.g., !@#$%^&*()_+|~-=\`{}[]:";'<>?,./)
  • can't contain the same character more than three times in a row

Forgot your User Name or Password: If you're on the Login page, use the "I forgot my Password" or "I forgot my User Name" links found on that Login page. 

  Browser Requirements

  • Applications are best viewed using Internet Explorer (minimum v6.0), Mozilla Firefox (minimum v2.0), Chrome (minimum v3.0).
  • "Sign out" of the application and close your browser when finished. This prevents unauthorized access to your account information. We will cancel your session after 30 minutes of inactivity.
  • Javascript and cookies must be enabled in your browser (these are normally enabled by default).

Thanks for the feedback! It will help us improve your experience.