Skip to Content Skip to Navigation

Department of Labor

  • Translate
  • Search DOL
    • Home
    • Direct Payment Card - Customer Service

    Direct Payment Card - Customer Service


    Call the Labor Department's Unemployment Insurance Division at 1-888-209-8124 if you have questions regarding:

    • how to apply for Unemployment Insurance (UI) benefits
    • the status of your UI claim
    • a change of address

    Please see the "Contact Us" page for additional Department of Labor phone numbers

    Call Chase Customer Service at 1-877-221-1634 if you have questions regarding:

    • not receiving your Direct Payment Card
    • activating your Direct Payment Card
    • reporting a lost or stolen Direct Payment Card
    • information on your Direct Payment Card Account (balance inquiry, report of recent charges)
    • ATM locations near you
    • a change of address

    Thanks for the feedback! It will help us improve your experience.